Customer Service

New Citizen Self Service FAQ's

What is changing? New website: ajwaterdistrict.org All customers will receive a new account number and new customer number, more information about the difference below. Some customers will receive a new billing due date ...

First Time Access to CSS

If you are accessing the Citizen Self Service portal for the first time, please see the handout in our FAQ section or click HERE. This will give you a walk through of the screens and areas that need to fill be out.

Start Water Service

Pay My Bill

You must have access to the Citizen Self Service to make a payment.

E-BILL

AUTO PAY

You must have a balance in order to sign up for auto pay.

Prepare to Dig

What you should know BEFORE you dig Arizona law requires anyone who plans to dig in any way for any reason to contact Arizona 811 at least two full working days in advance (excluding weekends and state holidays) to have all ...

Holiday Closures

The following holidays are observed by the Water District: Holidays falling on Friday or Saturday will be observed on the preceding Thursday. Holidays falling on Sunday will be observed on the following Monday. New Year&rs...