Citizen Self Service (CSS) to Resident Access (RA) Transition — FAQs

Citizen Self Service (CSS) to Resident Access (RA) Transition — FAQs

What is Resident Access?

Resident Access is the new customer payment portal that replaces the Citizen Self Service (CSS) portal. It is a cloud-based platform designed to enhance and streamline municipal payment services.

Resident Access offers a more user-friendly interface with an easier-to-navigate design and improved functionality compared to CSS, making it simpler for residents to manage and complete their payments online.

Do I need to create a new account if I already have one for CSS?

No, existing CSS users can log in to Resident Access using their current CSS username and password.

To help with the transition, you can follow [these step-by-step instructions] for logging in to Resident Access.

New users will need to create a Resident Access account. The portal uses Okta, a single sign-on login system, to provide secure and streamlined access to payment services.

When will the new portal be launched?

Resident Access will be available for customer use starting June 16, 2025.

What do new customers need to know?

New users must first register with Resident Access and link their customer account before they can begin paying bills. This ensures secure access and proper connection to your billing information.

How can I get help if I encounter any problems with Resident Access?

For assistance, please contact the Apache Junction Water District at 480-982-6030 with any questions. Office hours are Monday through Thursday, 7 a.m. to 6 p.m.

Is my personal and financial information secure in Resident Access?

Yes. Resident Access complies with all Payment Card Industry (PCI) standards, ensuring that your personal and financial information is protected and handled securely.